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Customer Engagement Officer

Apply now Job no: 492923
Work type: Permanent Full Time
Location: Perth
Categories: Customer Engagement

  • Salary Range: $71,979 - $77,151 depending on experience, including Salary Packaging (up to $18500) and Leave Loading $17.5%
  • Collaborative, supportive and open team environment
  • Make significant and meaningful connections with customers
  • Full time role - Cockburn
  • Purchased Annual Leave Program

About the role

We are looking for a Customer Engagement Officer who want to make a difference and do something truly worthwhile to join us to assist our customers on their journey to achieve their goals. A fantastic opportunity to join a team and organisation that provides a sense of belonging and value, autonomy and independence to do your job in a supportive, fun and welcoming environment.  

What you need to do

As part of the Customer Engagement team, you are most often the first interaction and contact that our customers have with Rocky Bay. Your role as a Customer Engagement Officer will be to deliver exceptional experiences to our customers to facilitate their journey from service enquiry, through to intake, service contract development and renewal.

To be successful in this position you will demonstrate

  • Experience in providing high quality customer service using a person-centered approach through multiple channels i.e., phone, email, online, video link and face to face
  • An ability to have meaningful and comprehensive conversations with customers and decision makers to ascertain their needs and service requirements
  • Experience on efficiently and effectively using customer data software to create, maintain and optimise customer information and service requests
  • An ability to work autonomously and collaboratively across a diverse organisation
  • Exceptional time management skills and ability to manage a high case load of diverse and unique customer portfolio
  • NDIS workers screening or willingness to obtain
  • Current influenza vaccination or willingness to obtain
  • COVID 19 vaccinations or willingness to obtain

The following criteria would be highly advantageous

  • Experience within the Disabilities and NDIS sector (Disabilities)

What we offer you

We are committed to offering an enjoyable, safe and flexible workplace that provides work-life balance. When you are working with Rocky Bay you will have access to a wide range of employee benefits and health and wellness programs including:

  • Assistance Program, HBF Health discounts, 40% reduction with Alinta Gas and Commonwealth Bank product discounts to name a few
  • Purchased Annual Leave Program
  • $2000 Refer a Friend Initiative
  • Quarterly ‘Star’ Recognition and Loyalty Awards
  • Learning and Development opportunities
  • The support of a strong corporate team.

What are you waiting for?

Please click the “Apply” button and submit an up-to-date resume and cover letter outlining relevant experience, skills and qualifications for the role. If you require more information please contact Mark Fellowes, Recruitment Officer on

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, and that’s what makes us who we are. We’re building a culture where uniqueness is valued. You will be considered without regard to race, gender, disability, age, religion and LGBTIQ+. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay provides services on Noongar and Yamatji country. Rocky Bay acknowledges and pays respect to the traditional custodians and their leaders- past, present, and emerging.


To view the position description click this link

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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