Careers at Rocky Bay

• Salary: $69,543 - $74,500 + Salary Packaging (providing tax benefits of up to $18,550) and 17.5% Leave Loading (payable on annual leave)
• 12-month Fixed Term parental leave contract based at Joondalup 

In your role as a Customer Engagement Officer, you are most often the first interaction and contact that our customers have with Rocky Bay. You will deliver exceptional experiences to our customers to facilitate their journey from service enquiry, through to intake, service contract development and renewal.

What we need from you:

• Experience in providing high quality customer service using a person-centered approach through multiple channels i.e., phone, email, online, video link and face to face
• Experience on efficiently and effectively using customer data software to create, maintain and optimise customer information and service requests
• Exceptional time management skills and ability to manage a high case load of diverse and unique customer portfolio
• Experience within the Disabilities and NDIS sector 

Benefits we can offer:

• A wide range of employee benefits including HBF Health discounts, 35% discount with Alinta Gas, RAC assistance and servicing discounts, Commonwealth Bank product discounts and JB Hi-Fi discounts to name a few
• Bring a friend on-board and be rewarded with $2000!
• Fleet cars for work related travel and free parking
• Purchased Leave Program to increase annual leave up to 6 weeks each year
• Salary Packaging (up to $18,550) and Leave Loading (17.5% payable on annual leave)

We have some strict compliance requirements which will be required and discussed if your application is progressed

If you feel that you’d be a great fit for this exciting and rewarding role, click “Apply” now. We look forward to welcoming you!

 You can now search us on all social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at recruitment@rockybay.org.au We're here to help!   

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.