Careers at Rocky Bay

• Full-Time Position based at our new Head Office in Booragoon
• Rewarding Career in Purpose Driven Not-for-Profit Organisation
• Competitive Salary + up to $18,550 tax-free Salary Packaging

Join Rocky Bay and help make a real difference.

Rocky Bay is a leading provider of disability services, supporting thousands of children and adults across Western Australia to live with greater choice and independence.

We're looking for a motivated and organised Customer Engagement Administration Assistant to join our Customer Engagement team in Booragoon.

As one of the first points of contact for our customers, you'll provide administrative support to the Customer Engagement team and help deliver a positive customer experience.  You'll assist customers throughout their journey, from initial enquiries and intake through to service agreement preparation and contract renewals.

To be successful in this role, you will have:  

• Experience in providing high quality administrative services within a human services context
• Demonstrable commitment to putting customers first and providing exceptional service
• Excellent time management skills and ability to work under pressure
• Strong communication skills including written and interpersonal
• Ability to effectively communicate with customers and stakeholders through multiple channels i.e., phone, email, online, video link, and face to face
• Strong computer skills, with experience in MS Office applications and Client Data Management systems
• Ability to work autonomously whilst being a proactive contributor to the team

Benefits:

• Wide range of employee benefits including HBF Health, JB-HIFI, Ultra Tune and Flight Centre
• Increase your take-home pay with salary packaging options to receive savings up to a maximum of $18,550 per annum
• Refer-a-friend program worth $2000
• Fleet vehicles for work-related travel and free parking
• Purchased Leave Program and 6 weeks Paid Parental Leave Schemes 
• Access to individual, group and peer support from experienced therapists
• Comprehensive onboarding and internal training programs, and an opportunity to apply for external professional development
• Opportunity to apply for the internal Emerging Leaders Program, the Rocky Bay scholarship program, Certificate IV in Leadership and Management and involvement in research and projects

Join a team that values compassion, innovation, and inclusion - where your work will directly contribute to creating meaningful impact for people with disability.

If you meet the criteria mentioned above, we'd love to consider you. Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at recruitment@rockybay.org.au We're here to help!

For more details about career advancement and opportunities at Rocky Bay, please click on the link below;

https://www.rockybay.org.au/careers-with-us/

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.