Careers at Rocky Bay

• Permanent Full-time role
• Grow in your skills and experience to progress your career
• Work for a dynamic team with excellent team culture

If you're passionate about ICT and growing in your skills and experience, consider this exciting opportunity

Rocky Bay is a leading provider of disability services, offering choice and independence to thousands of children and adults living with physical or intellectual disability in Western Australia.

WORK FOR US – We really make a difference to peoples’ lives, which is why our employees love to work here.

We are looking for a motivated individual to join the ICT Operations Team, provide L1-L2 support to our staff and work with the rest of the team on a number of exciting projects. We are after an individual that is solution focused, passionate about technology and a team player.

What you will be doing;

Reporting to the ICT Coordinator, you will effectively support, improve and maintain the overall standard of the ICT infrastructure and systems at Rocky Bay. This includes supporting systems and infrastructure at all our main office branches and guest homes. Rocky Bay is growing rapidly and needs an energetic individual who can provide good customer service and help us to implement new technologies that will help our staff to better deliver services.

Ideally what you will bring;

• Be able to demonstrate commitment to the Rocky Bays values of, professional behaviour, working together, being proactive & accountable and looking for better ways
• Must demonstrate high level knowledge of Windows based desktop technologies
• Have experience providing support in a Windows based desktop environment of greater than 100 desktops
• Have experience supporting virtual desktops (Horizon) using thin client technologies in a multi-site organization
• Have at least 2 years ICT service desk experience in a medium sized, multi-vendor organisation or a Tertiary level certification in the area of Information Technology.
• Have sound knowledge of Microsoft Server technologies including Active Directory, Windows Server 2019, Exchange 365 and Office 365 Admin Portal.
• Have sound knowledge of Microsoft InTune
• Have a good understanding of general networking standards and principles
• Have knowledge and an understanding of current and emerging issues in ICT
• Be able to work under minimal supervision
• Have good communication and customer service skills
• Certification in Microsoft and/or Cisco technologies (preferred but not essential)
• Experience using VoIP telephony / RingCentral (preferred but not essential)
• Experience with Powershell or other modern scripting languages (preferred but not essential)

What we need from you; 

 The successful candidate will need to supply or willing to obtain; 

• Police Clearance less than 3 months old
• Current, valid WA driver’s license. 
• Proof of influenza vaccine or willingness to obtain. 
• You must have the right to work in Australia to apply. 

Benefits;

• Competitive employee benefits including discounts with HBF Health, Ultra Tune servicing, JB HiFi and Flight Centre
• Refer a friend bonus - receive $2,000!
• Access to fleet vehicles for work-related travel and free onsite parking
• Purchased Leave Program – boost your annual leave to up to 6 weeks per year  
• Salary packaging of up to $18,550 to increase your take-home pay
• Health and wellness initiatives including an Employee Assistance Program and discounted Fitstop gym membership
• Learning and Development opportunities

If you meet the criteria mentioned above, we'd love to consider you. Click the APPLY button to submit your application. 

CLOSING DATE: Friday 8th May 2026

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at recruitment@rockybay.org.au  We're here to help!

You can also search us on social media platforms by using our hashtag - #therockybayway

For more details about career advancement and opportunities at Rocky Bay, please click on the following link;  https://www.rockybay.org.au/careers-with-us/

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.