Administration Assistant

Full Time Opportunity | Booragoon/Cockburn Location

Join one of Western Australia’s leading disability service providers and play an important role supporting teams that deliver meaningful outcomes for people of all abilities.

We are currently seeking an organised, proactive, and solutions-focused Administration Assistant to join our Community team in a full-time capacity.

Please note: the role is currently based in Cockburn and will transition to Booragoon once the office relocation is confirmed - expected around July.

About the Role

This is a varied and fast-paced role focused on operational and team support across the Community division. Working closely with leaders, frontline teams, customers, and internal stakeholders, you will help ensure day-to-day operations run efficiently through strong coordination, communication, systems management, and administrative support.

This role goes beyond traditional administration and would suit someone who enjoys working in a dynamic environment where no two days look the same.

Key responsibilities include:

• Supporting operational teams with day-to-day coordination and administration
• Maintaining accurate customer and operational data across multiple systems
• Assisting with reporting, documentation, and process management
• Liaising with internal teams and external stakeholders to support service delivery
• Monitoring customer management systems and identifying opportunities for improved efficiency
• Providing high-quality customer service and professional communication
• Supporting continuous improvement initiatives and streamlining administrative processes
• Ensuring compliance with organisational processes, policies, and data management requirements

What You’ll Bring

To be successful in this role, you will demonstrate:

• Previous experience in a busy and varied administration or operational support role
• Strong organisational skills with the ability to manage competing priorities
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Strong problem-solving skills and initiative
• Ability to work independently while also contributing positively to a team environment
• Intermediate to advanced Microsoft Office skills, particularly Word, Excel, and Outlook
• Experience working with databases or customer management systems
• A professional, collaborative, and customer-focused approach

Highly Regarded

The following experience will be highly regarded, but is not essential:

• Experience within disability, healthcare, aged care, or community services
• Understanding of the NDIS environment
• Experience supporting operational or service delivery teams
• Exposure to Lumary, Skedulo, or similar systems
• Experience with reporting, finance administration, or process improvement

What We Offer

At Rocky Bay, we value our employees and offer a range of benefits including:

• Competitive employee benefits including discounts with JB Hi-Fi, Ultra Tune servicing and Flight Centre
• Refer a friend bonus - receive $2,000!
• Access to fleet vehicles for work-related travel and free onsite parking
• Purchased Leave Program – boost your annual leave to up to 6 weeks per year  
• Salary packaging of up to $18,550 to increase your take-home pay
• Health and wellness initiatives including an Employee Assistance Program and discounted Fitstop gym membership

Learn more about working with Rocky Bay here:
Careers at Rocky Bay

Compliance Requirements

Successful candidates will be required to provide or obtain:

• NDIS Worker Screening Check
• National Police Clearance (within 3 months)
• Working with Children Check
• Current WA Driver’s Licence
• Current First Aid Certificate
• Proof of a 2026 Influenza Vaccination

Why Join Us?
At Rocky Bay, you’ll be part of a supportive team that values your contribution and invests in your development. This is more than just a job—it’s an opportunity to build a rewarding career while making a genuine difference in people’s lives.

If you meet the criteria mentioned above, we'd love to consider you. Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at recruitment@rockybay.org.au We're here to help!

For more details about career advancement and opportunities at Rocky Bay, please click on the link below;

https://www.rockybay.org.au/careers-with-us/

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.