Careers at Rocky Bay

• Competitive remuneration and salary packaging up to $18,550
• Collaborative, supportive and values-driven team environment
• Hybrid options available – new Head Office located in Booragoon (expected around July)

We are seeking a detail-oriented Customer Data Integrity Officer to join our Customer Data Integrity team.  Experience in customer data management or a related field.

This is an exciting opportunity for someone who enjoys problem-solving, analysing complex information and ensuring customer funding, billing and claims data is accurate and compliant.  Working closely with Customer Engagement, Operations and Finance teams, you will investigate and resolve complex funding, billing and data issues, helping ensure customer records remain accurate and claims are processed correctly.

About the Role

• Monitor, investigate and resolve data integrity issues across customer management systems and external funding portals.
• Analyse and resolve NDIS claim and billing errors, identifying root causes and implementing solutions.
• Support accurate customer billing, claiming and revenue processes.
• Work closely with internal stakeholders to resolve funding, service agreement and system-related issues.
• Support implementation of NDIS pricing updates, system enhancements and process improvements.
• Contribute to projects that improve data quality, compliance and operational efficiency.

What You'll Bring

• Previous experience in administration, billing, data integrity, finance support or a similar analytical role.
• Strong attention to detail and the ability to identify and resolve complex issues.
• Excellent problem-solving and analytical skills
• Intermediate Microsoft Excel skills and previous Salesforce experience
• Strong organisational and time management skills
• Ability to communicate effectively with a wide range of stakeholders
• Experience working with customer management systems and databases
• Previous experience in a similar role, ideally in NDIS, disability support or communities sector
• An ability to work both autonomously and collaboratively within your team and the broader organisational structure
• A proactive, adaptable approach and the ability to remain effective and make sound decisions in a fast-paced environment

Benefits

• Wide range of employee benefits including HBF Health, JB-HIFI, Ultra Tune and Flight Centre
• Increase your take-home pay with salary packaging options to receive savings up to a maximum of $18,550 per annum
• A refer-a-friend program worth $2000!
• Fleet vehicles for work-related travel and free parking
• Purchased Leave Program and 6 weeks Paid Parental Leave Schemes 
• Access to individual, group and peer support from experienced therapists
• Comprehensive onboarding and internal training programs, and an opportunity to apply for external professional development
• Opportunity to apply for the internal Emerging Leaders Program, the Rocky Bay scholarship program, Certificate IV in Leadership and Management and involvement in research and projects
• Up to 2 days per week hybrid working opportunity

If you meet the criteria mentioned above, we'd love to consider you. Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway 

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at recruitment@rockybay.org.au We're here to help!

For more details about career advancement and opportunities at Rocky Bay, please click the following link;  https://www.rockybay.org.au/careers-with-us/

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.